Terms of Service

We are IO Microservices Ltd, trading as gosimless / gosimless.com ("Company," "We," "Us," "Our"), a Company registered in England & Wales (no. 13915686) at the address 9 Goshawk Court, Ridding Lane, London, Middlesex UB6 OFL. We operate the website https://www.gosimless.com/ (the "Website"), as well as any other related products and services that refer or link to these Terms (the "Terms") (collectively, the "Services").

These Terms of Service ("Terms") govern Your use of Our website, gosimless.com (the "Website"), and the Purchase or provision of any Services offered through it. Please read these Terms carefully. By accessing and using the Website or placing a Purchase, You have read, understood, and agreed to be bound by all of these Terms which constitute a legally binding agreement made between You, whether personally or on behalf of an entity ("You"), and Us. If You do not agree to these Terms, You should not use the Website or the Services offered. If You have any questions or concerns, please contact Us at hello@gosimless.com before making a Purchase.

We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Terms will become effective upon posting or notifying you by hello@gosimless.com, as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

1. Definitions

In these Terms, the following words and phrases shall have the meanings set out below:

"Account" means a registered user profile created by You on the Website, which may store Your personal details, purchase history, preferences, and other relevant information used to access and manage the Services
"Agreement" means these Terms, together with any other policies or documents referred to herein such as the Privacy and Cookie Policies, which collectively form the entire agreement between You and Us
"Business Day" means any day other than a Saturday, Sunday, or public holiday in England, when banks in London are open for business
"Purchase(s)" refers to a confirmed request by You to receive one or more of the Services We offer, whether for a one-off purchase or recurring subscription, made through Our Website
"Service(s)" means any Service offered by Us, including but not limited to Virtual Numbers (mobile or telephone numbers to receive inbound calls and SMS and/or verify digital platforms such as WhatsApp), eSIM Mobile Plans and Travel eSIMs (for data consumption whilst roaming), or any other Service listed on Our Website or agreed through a Purchase
"Service Provider(s)" means any third party, partner, supplier, contractor or consultant who We work with to provide the Services
"Subscription" means an arrangement where You commit to receiving Services on a recurring basis, as outlined in a Purchase or agreed plan, and may include recurring payments
"Terms" means these Terms of Service, together with any other policies or documents referred to herein and including any updates or variations, which collectively govern the use of the Website and the provision of Services
"Third-Party" refers to any external individual, business, or service provider not owned or controlled by Us, including but not limited to payment processors, contractors, or linked external websites
"We / Our / Company / Us" refers to IO Microservices Ltd, trading as gosimless / gosimless.com, a company registered in England and Wales with company number 13915686 and registered address at 9 Goshawk Court, Ridding Lane, London, UB6 0FL
"Website / Site" means the website located at https://gosimless.com, including any subdomains, successor domains, mobile applications, and any payment links or online purchase forms that reference or are governed by these Terms
"You / User(s)" means any person who accesses or uses the Website

2. Use of Website

2.1 Access and Availability

2.1.1 We grant You a limited, non-exclusive, revocable licence to access and use the Website for lawful purposes, in accordance with these Terms.
2.1.2 We do not guarantee uninterrupted or error-free access to the Website. We may suspend, withdraw, or restrict parts or all of the Website at any time without notice.

2.2 Registration

2.2.1 To access certain features of the Website or make a Purchase, You may need to register for an Account.
2.2.2 You must provide accurate, complete, and up-to-date registration information and promptly notify Us of any changes.
2.2.3 We reserve the right to suspend or cancel Your registration or access to the Website at Our discretion and without notice if You breach these Terms.
2.2.4 You may cancel Your registration and/or Account at any time by contacting Us.
2.2.5 We reserve the right to remove, reclaim, or change a username You select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

2.3 Passwords and Security

2.3.1 You are responsible for keeping Your password, login link ("Magic Link") and login details confidential.
2.3.2 You must not share Your password or login link with others or allow unauthorised access to Your Account.
2.3.3 We may require You to change Your password or suspend Your Account in the event of suspected misuse or breach of security.
2.3.4 We are not liable for any unauthorised use of Your Account if You fail to keep Your login details secure.

2.4 Lawful and Acceptable Use

2.4.1 You agree to use the Website only for lawful purposes and in accordance with applicable laws and regulations.
2.4.2 You must not use the Website:

in a way that breaches any local, national, or international law or regulation;
in any unlawful, harmful, abusive, or objectionable manner;
to gain unauthorised access to any server, system, or data connected to the Website;
to knowingly introduce viruses, trojans, worms, or other malicious code;
to overload or interfere with the proper working of the Website or any services offered through it.

2.5 Intellectual Property and Acceptable Use

2.5.1 All content included on the Website is Our property - including, but not limited to, text, graphics, images, photographs, audio, video, software, data compilations, databases, layouts, designs, all underlying source code, functionality as well as the trademarks, service marks, and logos contained therein - except for content submitted by Users, which remains the property of the respective User, subject to the licence granted to Us in clause 2.6.5
2.5.2 This content is protected by copyright, trademarks, design rights, database rights and other applicable intellectual property laws.
2.5.3 You may, for Your own personal, non-commercial use only:

retrieve, display and view the content on a device;
download and store the content in electronic form on a personal device (not on a server or shared network).

2.5.4 You must not reproduce, modify, copy, aggregate, republish, distribute, upload, post, publically display, encode, translate, transmit, sell, license or otherwise exploit or use any content for commercial purposes without prior written permission from Us.
2.5.5 All rights not expressly granted are reserved.

2.6 User-Generated Content

2.6.1 You are responsible for any content You submit or upload to the Website.
2.6.2 You must not upload, share, or distribute any content that is:

confidential, proprietary, false, misleading, defamatory, obscene, threatening, or illegal;
infringing of any third party's intellectual property or privacy rights;
spam, viruses, commercial advertisements, or political campaigning.

2.6.3 You warrant that You own or control all rights in any content You post, that it is accurate and not harmful, and that You will indemnify Us for any loss or claims arising from content You submit.
2.6.4 We reserve the right (but are under no obligation) to monitor, remove, disable, or edit any User content at Our discretion, without notice.
2.6.5 By submitting content to the Website, You grant Us a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify, display, and distribute that content in connection with the operation and promotion of the Website and Services.
2.6.6 We may provide You with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other Users of the Services and through third-party websites.
2.6.7 Any Contributions You transmit may be treated in accordance with Our Privacy Policy. Any use of the Services in violation of the foregoing violates these Terms and may result in, among other things, termination or suspension of Your rights to use the Services. When You create or make available any Contributions, You thereby represent and warrant that:

the creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of Your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party;
You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorise us, the Services, and other Users of the Services to use Your Contributions in any manner contemplated by the Services and these Terms;
You have the written consent, release, and/or permission of each and every identifiable individual person in Your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of Your Contributions in any manner contemplated by the Services and these Terms;
Your Contributions are not false, inaccurate, or misleading;
Your Contributions are not unsolicited or unauthorised advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation;
Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libellous, slanderous, or otherwise objectionable (as determined by Us);
Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone;
Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people;
Your Contributions do not violate any applicable law, regulation, or rule;
Your Contributions do not violate the privacy or publicity rights of any third party;
Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors;
Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap;
Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms, or any applicable law or regulation.

2.7 Prohibited Use

2.7.1 You must not use the Website in a way that:

causes damage to the Website or impairs others' use of it;
harvests data or interferes with security measures;
facilitates the copying or unauthorised distribution of protected content.

2.7.2 You must not use automated systems (e.g. bots, scrapers) to access or interact with the Website without Our prior written consent.
2.7.3 You agree not to:

systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us;
trick, defraud, or mislead us and other Users, especially in any attempt to learn sensitive account information such as user passwords;
circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein;
disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services;
use any information obtained from the Services in order to harass, abuse, or harm another person;
make improper use of our support services or submit false reports of abuse or misconduct;
use the Services in a manner inconsistent with any applicable laws or regulations;
engage in unauthorised framing of or linking to the Services;
upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services;
engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools;
delete the copyright or other proprietary rights notice from any Content;
attempt to impersonate another User or person or use the username of another User;
upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms");
interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services;
harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to You;
attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services;
copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code. Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services;
except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorised script or other software;
use a buying agent or purchasing agent to make purchases on the Services;
make any unauthorised use of the Services, including collecting usernames and/or email addresses of Users by electronic or other means for the purpose of sending unsolicited email, or creating User accounts by automated means or under false pretences;
use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavour or commercial enterprise;
use Copyrighted material without consent;
sell or otherwise transfer Your profile;
use the Services to advertise or offer to sell goods and services

2.8 Links to Other Websites

2.8.1 The Website may contain links to third-party websites or services that are not owned or controlled by Us.
2.8.2 We accept no responsibility for the content, accuracy, or security of those external websites or any loss or damage arising from Your use of them.
2.8.3 Links are provided for convenience only and do not imply endorsement or association unless explicitly stated.
2.8.4 Access to third-party websites is entirely at Your own risk.

3. Our Services

3.1 Role and Scope

3.1.1 gosimless, operated by IO Microservices Ltd, provides digital telecommunication Services suitable for businesses that include but not limited to Virtual Numbers (mobile or telephone numbers to receive inbound calls and SMS and/or verify digital platforms such as WhatsApp), eSIM Mobile Plans and Travel eSIMs (for data consumption whilst roaming), or any other Service listed on Our Website or agreed through a Purchase.

3.2 Service Provider Vetting

3.2.1 We take reasonable steps to vet all Service Providers before working or partnering with them.
3.2.3 By using the Services, You acknowledge that We do not warrant the reliability or performance of any Service Provider.

3.3 Contract Formation

3.3.1 The Services are intended for Users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services. By making a Purchase, You confirm that You are at least 18 years of age and legally capable of entering into binding contracts.
3.3.2 All Purchase are subject to acceptance by Us. A legally binding contract is formed when We send You a written confirmation via email.
3.3.3 At this point, a contract comes into existence between You and Us for the provision of the Services.

3.4 Your Responsibilities

3.4.1 You are responsible for using our Services in a safe, appropriate, and lawful manner.
3.4.2 You accept that the use of Services is at Your own risk and that We are not liable for any damages that may arise as a consequence.
3.4.3 If You choose to access the Services from locations outside of the United Kingdom, You do so on Your own initiative and You are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
3.4.3 You are responsible for compliance with industry-specific laws and regulations which apply to Your use of Our Services (e.g. healthcare).

3.5 Liability

3.5.1 We are not liable for any loss, damage, or injury caused by Your use of Our Services and a Service Provider. This includes, but is not limited to, damage to property, personal injury, loss of business, income, or data, or any indirect or consequential losses.
3.5.2 We shall not be liable for any loss or damage resulting from unforeseen events or matters beyond Our reasonable control.

3.6 Disputes

3.6.1 Before starting arbitration, both parties must try to resolve any dispute informally for at least 30 days after one party sends written notice.
3.6.2 Any dispute will be decided by a single arbitrator appointed under the European Court of Arbitration rules, with arbitration held in London and conducted in English under English law.
3.6.3 Arbitration applies only to the individual dispute between the parties and cannot be combined with other cases, brought as a class action or filed on behalf of others.
3.6.4 Certain disputes are excluded from informal negotiation and arbitration, including those involving intellectual property rights, allegations of theft, piracy, privacy violations, unauthorised use or requests for injunctive relief. If any part of this clause is deemed unenforceable, disputes covered by that portion will instead be handled by the appropriate court specified in the jurisdiction section.
3.6.5 Any complaints should be reported to Us as soon as possible and in any case within 72 hours of the issue arising.

3.7 Governing Law and Jurisdiction

3.7.1 All contracts formed via the Website, are governed by and construed in accordance with the laws of England.
3.7.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

3.8 Services Management

3.8.1 We reserve the right, but not the obligation, to:

monitor the Services for violations of these Legal Terms;
take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms, including without limitation, reporting such user to law enforcement authorities;
in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof;
in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and
otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

3.8.2 If we terminate or suspend your Account, Subscription or Services for any reason, you are prohibited from registering and creating a new Account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

4. Pricing and Billing

4.1 Prices, Quotes and Estimates

4.1.1 1 All prices displayed on the Website are inclusive of any applicable taxes and reflect the fixed cost of the Service based on the information provided by You at the time of Purchase. Fixed prices (such as subscription fees) are disclosed upfront before You complete Purchase.
4.1.2 Certain usage-based charges, such as call forwarding or other optional add-on services, depend on variables outside Our control (including call origin, call destination, number type and duration). These costs may be presented as estimates or ranges and can only be determined after actual consumption. You will always have the option to disable features that incur such variable charges.
4.1.3 By proceeding with a Purchase, You agree to pay the quoted price for fixed-cost Services, along with any usage-based charges incurred from optional features that You consume. The price payable is the one shown at the time of Purchase, except in cases of obvious error or misuse of the Website or its pricing system.
4.1.4 We may change Our pricing at any time and such changes will be communicated with You at least 30 days before the Subscription renewal date.

4.2 Pre-Authorisation and Payment Timing

4.2.1 You authorise Us to perform a pre-authorisation on Your chosen payment method. This does not constitute acceptance of Your Purchase until a Service Confirmation is issued.
4.2.2 The full amount will be charged on the Purchase Subscription creation or renewal date, unless otherwise stated or agreed.
4.2.3 You authorise Us to charge Your payment method for all agreed amounts, including any additional charges incurred due to changes to the Service.

4.3 Subscriptions and Recurring Payments

4.3.1 Services may be offered on a subscription basis with recurring payments.
4.3.2 The length of the Subscription billing cycle is monthly, quarterly or annually.
4.3.3 Subscription details, including frequency and pricing, will be clearly displayed at the time of Purchase.
4.3.4 All Purchases are non-refundable.
4.3.5 You may cancel a subscription in accordance with Our cancellation policy, provided notice is given as required.
4.3.6 Your subscription will continue and automatically renew unless cancelled.
4.3.7 You consent to our charging Your payment method on a recurring basis without requiring Your prior approval for each recurring charge.
4.3.8 We may, from time to time, make changes to the Subscription fee and will communicate any price changes to You.

4.4 Promotions and Discounts

4.4.1 We may offer promotional discounts, credits, special pricing or limited-time offers at Our discretion. Such offers are made in order to promote Our business and may be withdrawn at any time without notice.
4.4.2 Promotional codes may only be used once per User and/or Account, are non-transferable, and may not be applied retrospectively or in combination with other offers.
4.4.3 The Customer acknowledges that any amount paid under a promotional offer, up to the standard rate otherwise due for the Service, constitutes consideration payable to Us.

4.5 Referral Scheme

4.5.1 We may offer a referral scheme that allows registered Users to refer others to the Website in exchange for credit, discounts, or other rewards.
4.5.2 Referral rewards will only be granted once the referred party has completed a qualifying Purchase in accordance with the scheme's published terms.
4.5.3 Abuse of the referral scheme, including by not limited to self-referral, is prohibited and may result in cancellation of rewards and/or suspension of Your Account.

4.6 Failed Payments

4.6.1 You are responsible for ensuring that Your payment method is valid and has sufficient funds available on the due date.
4.6.2 If Your payment fails or is declined and is not settled within 7 days, You agree to pay a late payment fee of £10 or 10% of the outstanding amount, whichever is greater, as a reasonable estimate of the administrative costs incurred by Us.
4.6.3 In addition, We reserve the right to charge statutory interest on the overdue amount at a rate of 8% per annum above the Bank of England base rate, calculated on a daily basis and charged at the end of each calendar month, from the due date until payment is received in full, in accordance with applicable UK law.
4.6.4 If We are required to initiate formal debt recovery proceedings, You may also be liable for any additional reasonable costs incurred in connection with the recovery of the debt, including solicitors' fees, court fees, and enforcement costs, as permitted by law.
4.6.5 We will notify You in writing before commencing any recovery action and provide a reasonable opportunity for You to remedy the failure to pay.

4.7 Payment Processing

4.7.1 Payments are processed by a third-party payment provider. By using the Website, You agree to comply with the payment provider's terms and privacy policy.
4.7.2 We are not liable for delays, failures, or errors caused by the third-party provider, except to the extent required by law.

5. Cancellations and Refunds

5.1 Cancellations by Us

5.1.1 We reserve the right to cancel any Purchase, Subscription or terminate Your access to the Website and Services at any time, with or without notice, and for any reason or no reason, including but not limited to the unavailability of a Service, pricing errors, safety concerns, or suspected breach of these Terms.
5.1.2 Permission to access and use the Website, Services and Subscriptions is granted on a revocable, non-exclusive basis and terminates automatically if You breach any of these Terms.
5.1.3 Where a Purchase or Subscription is cancelled by Us prior to the Service being carried out, We will make reasonable efforts to offer You an alternative Service or provide a full refund.

5.2 Cancellations by You

5.2.1 You may cancel a Subscription at any time, with the cancellation taking effect on the next renewal date.
5.2.2 If You cancel during the term of a Subscription, no pro-rata refunds will be provided and the Subscription will not be renewed.
5.2.3 No further subscription payments will be taken once cancellation takes effect, but You remain responsible for any outstanding amounts for Services already delivered that are charged in arrears such as call charges.
5.2.4 Upon cancellation, customers are required to release, delink, or otherwise remove their gosimless number from any digital platforms where it has been used for verification or access purposes. gosimless will make reasonable efforts to remind customers to take such actions; however, should a customer fail to do so, or if they attempt to continue using the number post-cancellation through misleading means, gosimless reserves the right to apply an administrative fee of £50 to manually remove the number from such digital services and/or platforms.
5.2.5 Cancellations must be submitted via the Website or by email to Our customer service team at hello@gosimless.com team to be valid.

5.3 Refunds

5.3.1 Refunds, whether in full or in part, are issued at Our sole discretion, except where we fail to deliver the Service without notice, in which case a full refund will normally be provided.
5.3.2 In cases of Service interruptions, poor quality of service, or other complaints, We will review each matter individually and may offer:

a partial refund,
a free alternative Service, or
other appropriate remedies.

5.3.3 Refund requests must be submitted within 72 hours of the Service being completed, and must include relevant details and evidence where applicable.
5.3.4 We aim to resolve all service complaints fairly, and We will typically seek to rectify issues through our support team or an alternative Service (e.g. an alternative virtual number).

6. Liability

6.1 Use of the Website

6.1.1 The Website is provided on an “as is” and “as available” basis. While We take reasonable steps to ensure that the Website is secure, up-to-date and free from errors or harmful content, We make no warranties or representations regarding its accuracy, reliability, or uninterrupted availability.
6.1.2 There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information.
6.1.3 We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
6.1.4 We do not accept liability for any loss or damage You may suffer as a result of:

errors or omissions in Website content,
interruptions or delays in Website access,
the presence of viruses or other harmful material transmitted via the Website, or
unauthorised access to, or alteration of, Your transmissions or data.

6.2 Limitation of Liability

6.2.1 Our liability to You for any losses or damages arising out of or in connection with Us breaking this Agreement - whether in contract, tort (including negligence), breach of statutory duty, or otherwise - shall be limited to the purchase price of the specific Service in question.
6.2.2 In all cases, We shall not be liable for any claim relating to a Service that was delivered more than six (6) months prior to the date the claim is first made.
6.2.3 We are not liable for any:

loss of income, profit, business, or opportunity;
loss or corruption of data;
loss of or damage to goodwill or reputation;
indirect, special, or consequential loss or damage,
whether foreseeable or not, and whether arising in contract, tort, negligence or otherwise.

6.3 Payments and Security

6.3.1 We use third-party payment processors to collect and manage payments securely. While We take reasonable precautions to protect Your payment information, We cannot be held responsible if Your lost payment card is used fraudulently by a third party on Our Website.
6.3.2 You are responsible for safeguarding Your payment details and must notify Your bank or card provider immediately if You suspect any unauthorised use.

6.4 Legal Rights

6.4.1 Nothing in these Terms shall limit or exclude Our liability for death or personal injury caused by Our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
6.4.2 Your statutory rights as a consumer are not affected by these Terms.

7.1 Your use of the Website and Our Services is also subject to Our Privacy Policy and Cookies Policy, which explain how We collect, use, and protect Your personal data, as well as how cookies and similar technologies are used on Our Website.
7.2 These policies are incorporated into these Terms of Service by reference, and by using the Website, You agree to be bound by them.
7.3 The Services are hosted in the United Kingdom. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United Kingdom, then through your continued use of the Services, you are transferring your data to the United Kingdom, and you expressly consent to have your data transferred to and processed in the United Kingdom.
7.4 You can view them at the following links:

8. General

8.1 Communications and Notices

8.1.1 By using the Website, You agree that communication from Us to You will be primarily electronic. We may contact You by email or provide information by posting notices on the Website. You agree that such electronic communications satisfy any legal requirement that notices be given in writing.
8.1.2 For contractual purposes, You agree to this electronic means of communication and acknowledge that all contracts, notices, information, and other communications that We provide electronically comply with any legal requirement that such communications be in writing.
8.1.3 Any formal notices from You to Us must be given in writing by post, addressed to: IO Microservices Ltd, 9 Goshawk Court, Ridding Lane, London, UB6 0FL, unless We specify otherwise in writing.
8.1.4 We may give notice to You via email (to the address provided in Your Account) or by posting on the Website. Any notice shall be deemed received and properly served:

if posted on the Website: immediately upon posting;
if sent by email: 24hrs after transmission to the email address provided by You, provided no bounceback or failure notification is received;
if sent by post: 48 hours after posting by first-class pre-paid mail to the last known address.

8.2 Assignment and Delegation

8.2.1 These Terms are personal to You. You may not assign, transfer, subcontract, delegate, or otherwise deal with any of Your rights or obligations under these Terms without Our prior written consent. Any attempt to do so without Our consent shall be null and void.
8.2.2 We reserve the right to assign, transfer, subcontract, or delegate any or all of Our rights and obligations under these Terms to:

any of Our group companies or affiliates;
a third party in connection with a merger, acquisition, sale of assets, or similar restructuring; or
a suitably qualified and vetted subcontractor or Service Provider for the performance of a specific Service.

8.2.3 In the event of such a transfer, We will take reasonable steps to ensure that Your rights under these Terms are not adversely affected. You will be notified of any material changes to the identity of the contracting party where required by law.
8.2.4 Nothing in this clause affects Your statutory rights as a consumer under applicable UK law.

8.3 Severability

If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from the rest of the Terms and shall not affect the validity and enforceability of the remaining provisions.

8.4 Waiver

8.4.1 No failure or delay by Us in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy, nor shall any partial exercise of any such right or remedy prevent any further exercise of it.
8.4.2 A waiver of any breach or default shall not be deemed a waiver of any subsequent or preceding breach or default.
8.4.3 Any waiver by Us must be given expressly in writing to be effective, and shall apply only to the specific circumstances for which it is given.

8.5 Rights of Third Parties

A person who is not a party to this Agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms. This does not affect any right or remedy of a third party that exists or is available apart from that Act.

8.6 Events Outside Our Control (Force Majeure)

We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by events outside Our reasonable control. This includes, without limitation, acts of God, natural disasters, pandemics, strikes, lockouts, failures of utility services, or failures of telecommunications networks.

8.6.1 We shall not be liable for any failure or delay in performing any of Our obligations under these Terms (including the operation of the Website, processing of Purchases, or delivery of Services by Us or a Service Provider) where such failure or delay results from an event or circumstance beyond Our reasonable control ("Force Majeure Event").
8.6.2 Force Majeure Events include, but are not limited to:

natural disasters, floods, storms, earthquakes or other acts of God;
epidemics, pandemics, or outbreaks of infectious disease;
terrorist attacks, civil unrest, riots, war, or armed conflict;
failure of public or private telecommunications networks or internet services;
power outages, fire, explosion, or accidents;
labour disputes, strikes, industrial action, or lockouts;
governmental restrictions, legal changes, or regulatory actions;
the unavailability of key personnel, systems, or third-party service providers (including Service Providers), where such unavailability is due to circumstances beyond Our control.

8.6.3 If a Force Majeure Event occurs which affects the performance of Our obligations:

We will notify You as soon as reasonably practicable;
Our obligations will be suspended and the time for performance extended for the duration of the Force Majeure Event;
where the Force Majeure Event continues for more than 30 consecutive days, either party may cancel the affected Purchase or terminate the agreement in writing, without liability.

8.6.4 We shall not be liable for any failure by Us or a Service Provider to perform or complete a Service due to a Force Majeure Event affecting them, provided We have used reasonable efforts to assist in rescheduling or offering an alternative solution.

8.7 Legal Compliance

8.7.1 You agree to comply with all applicable laws, regulations and statutes in connection with Your use of the Website and the Services. This includes, but is not limited to, regulations relating to consumer protection, data protection, health and safety, and the prevention of fraud and abuse.
8.7.2 You further agree not to use the Website or Services in any way that may breach any applicable laws or regulations, or cause Us or any Service Provider to be in breach of the same.
8.7.3 We reserve the right to take appropriate action, including suspending or terminating Your access, if We reasonably believe You are in breach of any legal or regulatory obligations.

8.8 Governing Law and Jurisdiction

8.8.1 These Terms, and any contracts formed via the Website, including all Purchases and agreements between You and Us, as well as any disputes, claims or non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England.
8.8.2 The courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, any Purchase, the use of the Website, or any related agreement or obligation (including non-contractual disputes or claims).

8.9 Entire Agreement and Amendments

8.9.1 These Terms, along with Our Privacy Policy, Cookies Policy, and any documents expressly referred to herein, constitute the entire agreement between You and Us and supersede all prior understandings, agreements, negotiations or representations, whether oral or written.
8.9.2 We reserve the right to update or amend these Terms from time to time to reflect changes in Our business practices, Services, or legal requirements. We will provide reasonable notice of any material changes, either via the Website or by contacting registered Users directly. Your continued use of the Website or Services following any such update will constitute Your acceptance of the revised Terms. If You do not agree with any changes, You should stop using the Website and Services.

8.10 Contact Information

If You have any questions, complaints or concerns regarding these Terms, please contact Us at:

Email: hello@gosimless.com
Phone: +447888 863 135
Address: IO Microservices Ltd, 9 Goshawk Court, Ridding Lane, London, UB6 0FL
Website: https://gosimless.com
Company: IO Microservices Ltd registered in England and Wales, No. 13915686