How to delete your Signal account
A useful guide to quickly delete a Signal account linked to your gosimless number and avoid additional fees
If you're cancelling your gosimless subscription and your virtual number is registered on Signal, you'll need to delete your Signal account to ensure a smooth cancellation process and avoid additional fees. Signal requires you to delete the account directly from the registered app on your mobile device.
Signal account deletion steps
Follow this simple step-by-step guide to remove your gosimless number from Signal.
Delete the Signal Android app
- Open Signal on your device: Launch the Signal app where your gosimless number is registered.
- Navigate to account settings: Tap your profile icon at the top of the screen. Go to Account and select Delete Account.
- Enter your Signal number: Input the gosimless number currently linked to Signal.
- Delete your account: Tap Delete Account and confirm to complete the process.
For the Signal iOS app
- Open Signal on your iPhone: Launch the Signal app on your mobile.
- Go to account settings: Tap your profile icon and navigate to Settings > Account > Delete Account.
- Enter your Signal number: Type in the gosimless number registered with Signal.
- Confirm deletion: Tap Delete Account and confirm your choice to delete your Signal account.
Signal accounts must be deleted directly from the registered mobile device. Deletion requests outside the app are not accepted as Signal cannot verify ownership. Removing your Signal account will permanently disable the phone number from being recognised as a Signal user.
Why delete your Signal account?
If your gosimless number isn't removed from Signal or other linked services within 7 days of your cancellation request, a £50 manual removal fee will apply, as per our Terms of Service. Additionally, you may lose access to these platforms once the number is reassigned.
Make sure to identify any other platforms linked to your gosimless number and remove the number from them before cancelling your subscription.
Need help? Contact our customer support team via WhatsApp or by email if your require assistance.
